Read The Client Management A3: An Agile | Lean Mashup (Modus White Papers) by Jim Benson Free Online


Ebook The Client Management A3: An Agile | Lean Mashup (Modus White Papers) by Jim  Benson read! Book Title: The Client Management A3: An Agile | Lean Mashup (Modus White Papers)
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The author of the book: Jim Benson
Edition: Modus Cooperandi Press
Date of issue: February 6th 2013
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Language: English
Format files: PDF
The size of the: 33.90 MB

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Lean thinkers seek systemic causes to workplace or project issues. The goal is to find procedural or functional root causes to unpopular behaviors or outcomes. Psychologists warn us of Fundamental Attribution Error, a common human bias that leads us to blame before we analyze.

Lean uses the A3 as a tool to examine problems, hypothesize solutions, and then run experiments to test those hypotheses.

But sometimes, people might actually be the system we want to fix.

In software development, there is the notion of the Persona - which helps software developers build empathy and understanding for those unlucky enough to use their software. At a recent client engagement, we combined Personas with an A3 to some interesting results.

This paper is the result of that endeavor.


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